Three-day event helps reinforce common vision for delivering unrivalled service levels on a global basis
Loma Systems (www.loma.com;+44 (0) 1252 893300) – leading manufacturer of advanced metal detectors, checkweighers and X-ray inspection equipment for the global food and pharmaceutical industries – recently hosted a three-day Global Service Management Conference at its head office in Farnborough, UK.
Attended by Loma’s service teams from the USA, France, Germany, China, Brazil, Poland, Netherlands and the UK, the main aim of the event was to further strengthen the common vision for delivering unrivalled service levels on a global basis.
Delegates were given the opportunity to discuss local business challenges and participated in several workshops. They were also updated on new products and the latest service initiatives.
The conference provided a clear and common understanding of how Loma wishes to strengthen excellence in the management of technical employees and its ability to deal with challenging customer issues. It also reinforced the importance of customer and service engineer feedback in the continued development of best of breed inspection equipment.
Anthony Norton, HR Director at Loma Systems comments: “The primary purpose of the conference was for our service managers to share experiences and ensure a consistent worldwide approach. It was also the platform for the launch of our global service engineer development programme.
“We have identified a number of areas that we all want to focus on to further support both our customers and Field Service Engineers. However, this is really just the start of a conversation that we look forward to continuing in the future.
“It has been an intense and productive meeting,” he adds. “It is always great to see the passion our people from around the world have for helping customers,” Anthony concludes.
Talking about the conference, Keith Cole from Loma in the USA says: “The global service management conference was an extremely useful event. It is great to know that the daily service challenges we have are similar to my colleagues from around the world. I think it is essential to understand what is going on globally to be able to provide excellent service at a local level.”