Atlas Copco’s Compressor Technique Service division has introduced the Full Machine Room (FMR) Service Plan, through which it offers to maintain all types and makes of rotating equipment used in a production environment. This new service enables industrial companies to streamline their maintenance processes by working with a single service provider and local point of contact. Atlas Copco is rolling out the FMR Service Plan nationwide following a successful 12-month trial with a leading plastics packaging producer in the UK.
The FMR Service Plan, which is operated by a local member of Atlas Copco’s nationwide network of service engineers, can be tailored to cover the maintenance of all the rotating equipment in a plant’s utility room. This includes water pumps, refrigeration units, vacuum pumps, air compressors and blowers.
As Brian Barnes, UK Business Line Manager for Atlas Copco Compressor Technique Service Operations explains: “Our Full Machine Room Service Plan helps industrial users to work more efficiently. This is because it eliminates the need to negotiate individual manufacturers’ aftermarket offerings, employ a third-party facilities management team or develop the maintenance capability of an in-house engineering department.”
“There’s nothing more frustrating than not knowing who to contact in a breakdown situation. Or worse yet, having to coordinate multiple suppliers to bring your production back online,” comments Liam Grimwood, Plant Engineering Manager for Alpla UK in Port Sunlight where the FMR Service Plan successfully underwent a one-year trial.
Within the hassle-free service, all procedures are carried out with the same level of professionalism and care that Atlas Copco applies to compressed air or vacuum pump equipment. Atlas Copco engineers are committed to protecting customers’ equipment inventory investment in strict accordance to the original manufacturers’ operation guidelines.
Atlas Copco’s FMR Service Plan is designed to be flexible and can be tailored to meet individual application needs for an all-inclusive price. There is no pressure for users to subscribe to services that their operations would not benefit from, and any required changes can be made whenever necessary.
Within the terms of the FMR Service Plan, Atlas Copco commits to take complete care of a specified equipment inventory with on-time maintenance carried out by experienced service engineers. Pro-active upgrades, driveline overhauls and the supply of genuine OEM parts are all essential components of the Plan. Best of all, it includes total risk coverage, which means all repairs, even breakdowns, are taken care of without extra charge.
Furthermore, Brian Barnes explains: “Every day our engineers see machinery, new and old, in good or improvable states, from the widest range of manufacturers imaginable. They pick up on good and bad practices at sites across multiple industries and can advise with an outsider’s view on where to improve a customer’s system. More exposure means more experience.”
As long-term key account customers for Atlas Copco CTS division’s compressor maintenance services, Alpla’s plant management team saw the logic of extending this activity to cover all of the plant’s essential rotating equipment, which included the servicing requirements for its vacuum pumps and water pumps. Liam Grimwood explained: “In our business reliability is paramount. Any downtime has a massive impact on our productivity levels. Now, with our 3-year Full Machine Room Service Plan not only do we enjoy a high standard of service from just one organisation handling all our equipment maintenance needs, but at all times we are fully informed of its status. There are no more shocks or surprises, we know exactly what’s happening and what the relevant costs are.”
