It may not come as a surprise to learn that a damaged product can cost your business up to 17 times more than the original cost of shipping it. The financial impact goes hand in hand with reputational cost, with damaged goods causing reduced customer loyalty and loss of business.
Packaging plays a crucial role in customer satisfaction and ultimately, retention.
At 5 Star, we are obsessed with our packaging, be it flight cases that we have been manufacturing for over 40 years to our latest addition, wooden packing crates.
As with all 5 Star flight cases and foam inserts, our custom-built packing crates are CNC-machined for accuracy and repeatability and feature sprung metal clasps to secure the individual panels to each other as well as heavy-duty castors for easier transportation without the need for a dolly or hand truck.
As every single component is vital, 5 Star works with leading flight case and crating hardware manufacturer Penn Elcom because they produce the highest quality steel products, ensuring maximum performance, reliability and durability. Penn Elcom’s spring locks, for example, have been custom designed to allow secure fastening of our crates, particularly those that need to be reused or retained for the return of goods, but also allow ease of opening once the crate has reached its destination. The spring design allows for tolerance in the wood to minimise damage to the crate panels and other crating components, and are easier to use than conventional screw fixings.
Companies that haven’t yet invested in quality packaging should remember that damaged goods and the resulting perception of lack of reliability are a major block to repeat business.
That is why at 5 Star, we serve our clients with stress-free packaging experience, with our products made to transport almost anything, anywhere, safely and securely. Again and again and again.
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