For all FPT Industrial engine users, and there are millions all over the world, great news is on the way: it’s called MyFPT and it is the smartphone application that not only places all the data, user’s manuals and service schedules for FPT Industrial engines and machinery equipped with the brand’s engines, literally in the hands of the user, but it also provides the operating status of the power unit in real time (such as the RPM, temperature, consumption, etc.) and it lets you request assistance with a simple “tap”.
In fact, MyFPT offers two types of service: connected and not connected. The latter includes all engine data, such as technical and specific information on emissions, complete technical documentation with user and service manuals, and a section dedicated to replacement parts, detailing the most frequently replaced parts. From the non-connected services section you can also contact the FPT Industrial Customer Center to request assistance or information on the engine, as well as find the nearest dealer.
The services provided when connected, using a Bluetooth dongle connected to the engine diagnostics socket, enable the customer to monitor the operation and status of all their registered FPT engines in real time. In fact, the customer can view “live” data relative to engine RPM, operating temperature, fluid levels and fuel consumption. Any anomaly is immediately detected, and the relative codes are sent directly to the Customer Center in order to reduce diagnostics times. In fact, the customer can follow the correct procedure to get back to operation as quickly as possible, where necessary activating the assistance service.
MyFPT enriches the range of after-sales services the brand offers its customers thanks to the AMS (Aftermarket Solutions) team. Characterized by the centrality of the customer the approach seeks to humanize the connection and relationship between the brand, the after-sales organization and end users, and services include listening to customer requirements with the Voice of the Customer and Customer Satisfaction Measurement. The proactive services, dedicated to guiding the customer to solving and preventing problems, include the toll-free number, active 24/7, remote electronic monitoring and control services – the findings of which flow into the Control Room – and Product Support which, along with the Dealer Network, guarantees quick resolution of any critical issue. Given the vast range of engines manufactured by FPT Industrial and their many different uses, AMS provides customers with personalized solutions that include original replacement parts, service and overhaul kits, refurbished components, warranty extensions and services dedicated to OEM products.
MyFPT is free, but users must register in order to take advantage of the services and to have all their FPT Industrial engines constantly monitored. The Bluetooth dongle, required to access the connected services, is available for purchase through the FPT Dealer Network. The Dongle is available in 25 countries: Albania, Andorra, Austria, Brazil, Belgium, Bulgary, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherland, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom and USA.
“Placing the customer at the heart of our business is our mantra as well as being the concept on which we based the development of the new app”, said Riccardo Rebora, Marketing & Customer Care manager for FPT Industrial Aftermarket Solutions. “We aim to be the ideal partner for any daily mission our customers may have and their satisfaction is our driving force. We want to give our customers the best possible support at all times.”
